How To File RTA Complaint: A Complete Guide For Dubai Residents & Tourists

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posted on 1 month ago — updated on 1 second ago

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Learn how to file RTA complaints in Dubai through email, phone, app, or in person. This 2025 guide covers RTA complaint numbers and more.

If you’ve faced issues while using Dubai’s public transportation, encountered a rude taxi driver, or need to report any inconvenience related to the Roads and Transport Authority (RTA), there’s a streamlined process in place. The RTA Complaints system is designed to ensure quick resolutions and continuous service improvement.

This guide covers every way you can raise a complaint — from emailing and visiting a Customer Happiness Centre to using the RTA Dubai App and even social media platforms. Whether it’s an RTA Taxi Complaint, a metro station issue, or a licensing concern, here’s how to do it right.

The Dubai RTA Complaints system helps ensure public services meet the highest standards. Filing a complaint is your right as a resident or visitor, and it contributes to improving transportation services across the emirate.

One of the most common and formal ways to report a concern is through the official RTA complaint email: [email protected]

For urgent matters like an RTA Taxi Complaint, you can contact the RTA complaint number directly.

Once your complaint is logged, you’ll be updated on its progress and get a resolution usually within 7 working days.

Prefer a face-to-face interaction? Visit any Customer Happiness Centre and file your complaint directly. These centers follow an open-door policy where managers are available to address public concerns.

Al Barsha

Al Manarah

Deira

Al Kifaf

Al Twar

Umm Ramool

The RTA is responsive on major social platforms. This method is convenient and ideal for quick concerns.

The RTA Dubai app offers a user-friendly interface for submitting reports directly from your smartphone.

This is one of the quickest and most efficient ways to raise your concern.

To ensure a quick resolution, keep the following ready:

Additional Information (based on complaint type):

The more specific your information, the faster the resolution process.

Whether it’s an RTA taxi complaint, a licensing issue, or concerns related to public transport, Dubai’s Roads and Transport Authority has made it simple for users to raise concerns and get resolutions. You can file a complaint by phone, email, mobile app, in person, or via social media—whichever is most convenient for you.

With this detailed guide, you now know how to file an RTA complaint the right way. Your feedback plays a key role in making Dubai’s transport network world-class.

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You can file a complaint through the RTA website, the RTA Dubai app, or by calling the toll-free number 8009090.

The official RTA complaint and customer service number is 8009090, available 24/7.

Yes, you can report rude or unprofessional taxi drivers to the RTA through their app, website, or by phone.

Yes, you can email your complaint or feedback to [email protected].

Most complaints are acknowledged within 48 hours and typically resolved within a few working days.

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