EMEA IT Teams Champion Resilience Gains – But Disruptions Still Prevalent, New SolarWinds Study Finds

SolarWinds 2025 IT Trends Report Finds Most IT Teams Overestimate Operational Resilience Despite Gaps in Workflow, Staffing, and Metrics

Dubai, United Arab Emirates — 30 July, 2025 — SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today released its 2025 IT Trends Report, “Fragile to Agile: The State of Operational Resilience”. With more than 200 IT professionals surveyed across the EMEA region, the report reveals that while confidence in operational resilience is rising, day-to-day problems still consume vast resources.

The report findings show that the majority (89%) of EMEA IT leaders describe their organisation as resilient, but only one in three (34%) feel very resilient today. Though there is fear this confidence could be superficial.

Of the EMEA IT leaders surveyed, 45% still spend a quarter of their working week resolving critical issues and service disruptions. This suggests a disconnect between how organisations see themselves and what happens day-to-day when disruptions occur.

Crucially, over a third (35%) of participants point to cumbersome processes, rather than technology itself, as the biggest hurdle to stronger resilience. Half blame processes during periods of disruption and 38% state that they don’t have enough people to be operationally resilient.

“Across the Middle East, we’re seeing unprecedented investment in digital transformation and infrastructure modernisation. But this report highlights that resilience and IT agility isn’t just about spending more. Too many organisations are still bogged down by manual processes and firefighting disruptions, which holds them back from realising the full potential of their technology investments. To remain competitive in such a fast-moving market, IT teams need the right talent, streamlined workflows, and modern tools to embed resilience into daily operations and focus on innovation rather than recovery,” said Abdul Rehman Tariq Butt, Regional Director – Middle East at SolarWinds.

The Building Blocks to Operational Resilience

Despite the hurdles, EMEA IT teams are taking a proactive approach and investing heavily into operational resilience, with a quarter of respondents devoting between 21% to 30% of their IT budgets to disruption prevention.

“In today’s competitive environment, operational resilience is no longer a nice-to-have but rather a strategic imperative,” said Cullen Childress, Chief Product Officer at SolarWinds. “Achieving it requires more than just adopting new technology. Organizations must equip their IT teams with the right tools, workflows, and talent to stay agile and responsive. When obstacles are removed and resilience is built into daily operations, IT becomes a true driver of competitive advantage.”  

To explore the full findings and learn how your organization can build stronger operational resilience, download the report at:https://www.solarwinds.com/campaign/it-trends

– ENDS –

Methodology:

In partnership with UserEvidence, SolarWinds surveyed more than 600 IT leaders across nine countries to assess how organizations define, measure, and achieve operational resilience in a rapidly evolving landscape. This sample included 269 respondents from the EMEA (Saudi Arabia, United Kingdom, Germany and France) region.

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About SolarWinds
SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like ourTHWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today atwww.solarwinds.com.

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